Changeset - 20f710d60534
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Bradley Kuhn (bkuhn) - 9 years ago 2014-11-13 18:03:24
bkuhn@ebb.org
s/unknowledgable/uninformed/

I'm not even sure unknowledgable is a word, and uninformed does just as
well.
1 file changed with 1 insertions and 1 deletions:
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compliance-guide.tex
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@@ -1033,7 +1033,7 @@ within your organization.  Often, initial contact is addressed for general
 
correspondence (e.g., by mail to corporate headquarters or by e-mail to
 
general informational or support-related addresses).  Train the staff that
 
processes such communications to escalate them to someone with authority
 
to take action.  An unknowledgable response to such an inquiry (e.g., from
 
to take action.  An uninformed response to such an inquiry (e.g., from
 
a first-level technical support person) can cause negotiations to fail
 
prematurely.
 

	
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